Over a year ago I contacted AT&T to cancel my long-distance account. The next month I received notice thanking me for signing up for AT&T long distance. This has gone on for months. I call to cancel and later receive a letter thanking me for choosing AT&T, followed by a bill.
Yesterday I received notice from a collection company for non-payment on the AT&T account. — H.W., Kansas City
DEAR H.W.: Madeline Romious, vice president of external affairs at AT&T, reviewed your account and explained that you were billed $84.54 for the period of May 2007 to Dec. 2007 for miscellaneous fees. You were also charged in June 2007 for direct dial service. AT&T provided an adjustment of $53.93 for the miscellaneous fees, and you agreed to the balance of $30.62.
“We were also able to cancel AT&T as her long-distance provider and confirm that she had not had a toll or long-distance provider on her account since July 24, 2006,” Romious said. You said you were satisfied with the resolution.
Rebate confusion
On Sept. 30 we bought McAfee Internet Security Suite online for $68.99 and were charged that amount on our credit card. Our e-mail receipt indicated that we qualified for a $30 mail-in rebate. I submitted the rebate Oct. 9 within the specified timeframe and enclosed the requested items. When we received e-mail notification that a $20 rebate had been approved, I questioned the amount and was asked to submit a copy of the original coupon indicating a $30 rebate. I submitted this information Oct. 30.
On Nov. 29 I checked the state of our rebate and discovered it was still just $20 so I sent an e-mail to McAffee asking the company to explain why the rebate was for $20 instead of $30. The only reply I got was that my $20 rebate check was sent. — S.H., Kansas City
DEAR S.H.: A representative from McAfee called you to explain the mix-up. You were told that the original paperwork submitted was for the $20 rebate. When the company received our letter with your attachments, it realized you filled out the wrong rebate form and had actually qualified for the $30 rebate. Because its processing center uses the bar code from the rebate form to process the rebate, it sent you the $20. McAfee told us that it had sent you an additional $10 check with an explanation of what happened.
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